.fzlcp-portal-body{margin:0!important;background:#f7fafc!important}
.fzlcp-portal,.fzlcp-chat-root{font-family:Montserrat,Arial,sans-serif;color:#17212b}
.fzlcp-portal *,.fzlcp-chat-root *{box-sizing:border-box}
.fzlcp-topbar{position:sticky;top:0;z-index:1000;background:rgba(255,255,255,.96);border-bottom:1px solid #dde6ec;backdrop-filter:blur(8px)}
.fzlcp-topbar-inner{max-width:1180px;min-height:72px;margin:0 auto;padding:0 22px;display:flex;align-items:center;justify-content:space-between;gap:20px}
.fzlcp-brand{display:flex;align-items:center;gap:12px;color:#095b7f;text-decoration:none;font-weight:900}
.fzlcp-brand-mark{width:42px;height:42px;border-radius:8px;background:#095b7f;color:#fff;display:grid;place-items:center}
.fzlcp-topbar nav{display:flex;gap:8px;flex-wrap:wrap}
.fzlcp-topbar nav a{padding:10px 14px;border-radius:8px;text-decoration:none;color:#17212b;font-weight:800}
.fzlcp-topbar nav a:hover{background:#e7f3f7;color:#095b7f}
.fzlcp-hero{color:#fff;background:linear-gradient(100deg,rgba(6,63,89,.98),rgba(9,91,127,.84)),url("https://images.unsplash.com/photo-1521737711867-e3b97375f902?auto=format&fit=crop&w=1800&q=80") center/cover}
.fzlcp-hero-inner{max-width:1180px;margin:0 auto;min-height:360px;padding:58px 22px 44px;display:grid;grid-template-columns:minmax(0,1.1fr) minmax(310px,.72fr);gap:34px;align-items:center}
.fzlcp-eyebrow{color:#f4b942;font-size:.8rem;font-weight:900;text-transform:uppercase;letter-spacing:.12em}
.fzlcp-hero h1{margin:10px 0 14px;max-width:780px;font-size:clamp(2.15rem,5vw,4.7rem);line-height:.98;font-weight:900;color:#fff}
.fzlcp-hero p{max-width:740px;margin:0;color:rgba(255,255,255,.88);font-size:1.05rem}
.fzlcp-hero-panel{background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.24);border-radius:8px;padding:20px}
.fzlcp-main{max-width:1180px;margin:0 auto;padding:28px 22px 56px}
.fzlcp-grid,.fzlcp-console-grid{display:grid;gap:18px}
.fzlcp-grid.two,.fzlcp-console-grid{grid-template-columns:minmax(0,1fr) minmax(330px,.75fr)}
.fzlcp-card{background:#fff;border:1px solid #dde6ec;border-radius:8px;box-shadow:0 14px 34px rgba(17,35,48,.12);padding:20px;margin-bottom:18px}
.fzlcp-card h2,.fzlcp-section-head h2{margin:0 0 8px;font-size:1.65rem;color:#17212b}
.fzlcp-card p{color:#657482}
.fzlcp-form{display:grid;gap:14px}
.fzlcp-form label{display:grid;gap:7px;color:#344756;font-size:.84rem;font-weight:800}
.fzlcp-form input,.fzlcp-form select,.fzlcp-form textarea{width:100%;min-height:44px;border:1px solid #cfdce4;border-radius:8px;background:#fff;padding:10px 12px;color:#17212b}
.fzlcp-form textarea{min-height:104px;resize:vertical}
.fzlcp-btn,.fzlcp-chat-window button{min-height:44px;display:inline-flex;align-items:center;justify-content:center;padding:0 16px;border-radius:8px;border:0;background:#095b7f;color:#fff;font-weight:800;text-decoration:none;cursor:pointer}
.fzlcp-btn.secondary{background:#eef4f7;color:#095b7f}
.fzlcp-btn.danger{background:#c54848;color:#fff}
.fzlcp-row-actions{display:flex;gap:10px;flex-wrap:wrap}
.fzlcp-agent-update{border:1px solid #dde6ec;border-radius:8px;padding:12px;margin-top:12px;background:#fbfdfe}
.fzlcp-section-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:24px 0 14px}
.fzlcp-session-row{width:100%;display:grid;gap:4px;text-align:left;margin-bottom:10px;padding:12px;border:1px solid #dde6ec;border-radius:8px;background:#fbfdfe;color:#17212b}
.fzlcp-session-row em{color:#095b7f;font-style:normal;font-weight:900}
.fzlcp-session-row.unread{border-color:#f4b942;background:#fff8e9}
.fzlcp-session-row.selected{border-color:#13d66f;box-shadow:0 0 0 3px rgba(19,214,111,.18)}
.fzlcp-error{color:#9a3535;font-weight:800}
.fzlcp-desktop{display:grid;grid-template-columns:190px minmax(0,1fr) 360px;gap:16px;margin-top:18px;background:#15113a;color:#eef1ff;border-radius:10px;padding:16px;box-shadow:0 18px 46px rgba(17,35,48,.22)}
.fzlcp-sidebar{display:flex;flex-direction:column;gap:8px}
.fzlcp-sidebar strong{font-size:1.2rem;margin-bottom:10px;color:#fff}
.fzlcp-sidebar button{min-height:42px;border:0;border-radius:8px;background:transparent;color:#cfd4f7;text-align:left;padding:0 12px;font-weight:900;cursor:pointer}
.fzlcp-sidebar button.active,.fzlcp-sidebar button:hover{background:#262a5b;color:#fff}
.fzlcp-workspace{min-width:0}
.fzlcp-desk-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:14px}
.fzlcp-desk-head h2{margin:0;color:#fff;font-size:1.55rem}
.fzlcp-desk-head p{margin:4px 0 0;color:#bfc5ee}
.fzlcp-tab-panel{display:none}
.fzlcp-tab-panel.active{display:block}
.fzlcp-kpi-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.fzlcp-kpi,.fzlcp-dark-card{background:#282d61;border-radius:8px;padding:18px;border:1px solid rgba(255,255,255,.06)}
.fzlcp-kpi.alert{background:#3d2a54;border-color:#ff5d6c}
.fzlcp-kpi span{display:block;color:#cfd4f7;font-weight:900}
.fzlcp-kpi strong{display:block;color:#fff;font-size:2.8rem;line-height:1;margin:16px 0 8px}
.fzlcp-kpi small{color:#cfd4f7}
.fzlcp-dashboard-row{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:12px}
.fzlcp-dark-card h3,.fzlcp-card h3{margin:0 0 12px}
.fzlcp-dark-card h3{color:#fff}
.fzlcp-dark-card p{color:#cfd4f7}
.fzlcp-meter{height:12px;border-radius:999px;background:#4f5481;overflow:hidden;margin:14px 0}
.fzlcp-meter span{display:block;height:100%;background:#13d66f}
.fzlcp-list-line{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid rgba(255,255,255,.1)}
.fzlcp-list-line span{color:inherit}
.fzlcp-list-line strong{color:#fff}
.fzlcp-subtabs{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}
.fzlcp-subtabs span{display:inline-flex;min-height:34px;align-items:center;border-radius:999px;padding:0 12px;background:#282d61;color:#e8ebff;font-weight:900;font-size:.82rem}
.fzlcp-table-wrap{overflow:auto;border:1px solid rgba(255,255,255,.1);border-radius:8px;background:#fff}
.fzlcp-table-wrap table{width:100%;min-width:900px;border-collapse:collapse;color:#17212b;font-size:.86rem}
.fzlcp-table-wrap th,.fzlcp-table-wrap td{padding:10px;border-bottom:1px solid #dde6ec;text-align:left;vertical-align:top}
.fzlcp-table-wrap th{background:#eef4f7;color:#344756;text-transform:uppercase;font-size:.72rem;letter-spacing:.05em}
.fzlcp-empty{padding:18px;border-radius:8px;background:#282d61;color:#d9ddff}
.fzlcp-note{color:#d9ddff;background:#282d61;border-radius:8px;padding:12px}
.fzlcp-admin-tools{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.fzlcp-config-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid #dde6ec}
.fzlcp-observe{background:#222754;border:1px solid rgba(255,255,255,.08);border-radius:8px;padding:12px;min-width:0}
.fzlcp-observe-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px;color:#fff}
.fzlcp-mini{min-height:32px;border:0;border-radius:8px;background:#eef4f7;color:#095b7f;font-weight:900;padding:0 10px;cursor:pointer}
.fzlcp-message{max-width:82%;margin:8px 0;padding:10px 12px;border-radius:8px;background:#eef4f7}
.fzlcp-message,.fzlcp-message strong,.fzlcp-message p,.fzlcp-message small{color:#17212b}
.fzlcp-message.agent{margin-left:auto;background:#095b7f;color:#fff}
.fzlcp-message.agent,.fzlcp-message.agent strong,.fzlcp-message.agent p,.fzlcp-message.agent small{color:#fff}
.fzlcp-message p{margin:4px 0}
.fzlcp-agent-messages,.fzlcp-chat-messages{height:300px;overflow:auto;border:1px solid #dde6ec;border-radius:8px;background:#fbfdfe;padding:12px;margin-bottom:12px}
.fzlcp-chat-root{position:fixed;right:18px;bottom:18px;z-index:99999}
.fzlcp-chat-button{width:70px;height:70px;border-radius:999px;border:0;background:#095b7f;color:#fff;font-weight:900;box-shadow:0 14px 34px rgba(17,35,48,.22);cursor:pointer}
.fzlcp-chat-window{position:absolute;right:0;bottom:82px;width:min(380px,calc(100vw - 36px));background:#fff;border:1px solid #dde6ec;border-radius:8px;box-shadow:0 18px 46px rgba(17,35,48,.22);overflow:hidden}
.fzlcp-chat-window header{display:flex;justify-content:space-between;align-items:center;padding:14px 16px;background:#095b7f;color:#fff}
.fzlcp-chat-close{min-height:32px!important;background:rgba(255,255,255,.16)!important;padding:0 10px!important}
.fzlcp-chat-start,.fzlcp-chat-reply{display:grid;gap:10px;padding:14px}
.fzlcp-chat-start label{display:grid;gap:5px;font-size:.8rem;font-weight:800;color:#344756}
.fzlcp-chat-start input,.fzlcp-chat-start textarea,.fzlcp-chat-reply textarea{width:100%;border:1px solid #cfdce4;border-radius:8px;padding:9px}
.fzlcp-chat-reply textarea{min-height:74px}
.fzlcp-portal-link{display:block;padding:0 14px 14px;color:#095b7f;font-weight:800;text-decoration:none}
.fzlcp-toast,.fzlcp-bubble-toast{position:fixed;right:18px;bottom:18px;max-width:360px;padding:12px 14px;border-radius:8px;box-shadow:0 14px 34px rgba(17,35,48,.12);z-index:100000}
.fzlcp-bubble-toast{position:absolute;right:0;bottom:0}
.fzlcp-toast.good,.fzlcp-bubble-toast.good{border:1px solid #cce6dc;background:#effaf5;color:#23614f}
.fzlcp-toast.warn,.fzlcp-bubble-toast.warn{border:1px solid #f3deb5;background:#fff8e9;color:#6b4d18}
@media(max-width:1100px){.fzlcp-desktop{grid-template-columns:1fr}.fzlcp-sidebar{display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}.fzlcp-observe{order:3}.fzlcp-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:900px){.fzlcp-hero-inner,.fzlcp-grid.two,.fzlcp-console-grid,.fzlcp-dashboard-row,.fzlcp-admin-tools{grid-template-columns:1fr}.fzlcp-hero-inner{min-height:auto}}
@media(max-width:680px){.fzlcp-topbar-inner{align-items:flex-start;flex-direction:column;padding:14px 16px}.fzlcp-chat-root{right:12px;bottom:12px}}